Classroom Training ProgramsFew business leaders would argue about the need to invest in the development of the skills of their employees, whether they be experienced leaders within the organization, new managers or supervisors, front line employees, or "high potential" employees. However, it is all too easy to waste this investment by putting individuals through ill-considered training courses that have little relevance to business goals and the realities of the workplace. We believe that, in a time where our current business environment demands a high investment on returns and risk tolerance is low, organizational training and development opportunities must create obvious and significant value. We have to enhance the knowledge, confidence, and competence of both managers and employees to achieve tangible business results! Global Learning helps companies attain business results by providing a wide variety of learning and development opportunities. Our objectives are to:
Global Learning's seasoned trainers offer excellent, state-of-the-art classroom training programs in an extensive range of subject matter expertise geared to managers and employees at all levels of the organization. Programs for New ManagersTo realize their potential, new managers need a solid foundation of leadership and communication skills. Your new managers need foundation-building programs such as: Leadership and the Role of ManagementThis highly interactive and experiential workshop addresses the transformation to a manager's role and the responsibilities of effective managers. This program, which is geared to first-time leaders, covers the fundamental issues inexperienced supervisors/managers must know if they are to be successful in their new role. Participants will have the opportunity to assess their leadership strengths as well as learn the advantages of a flexible and situation-based management style. Particular areas this workshop covers include:
Communication SkillsUsing a wide variety of interactive techniques, new managers will begin to better understand the importance of communicating effectively as a means of creating a positive and productive work environment. The focus of this program is on:
Programs for Experienced ManagersLeadership and Communication are the skills your experienced managers want to develop. Your experienced managers need advanced programs such as: Leadership DevelopmentThis program will help managers better understand the day-to-day requirements of managing people. Through self-assessment, scenario study, and practice, participants will gain more confidence with task and relationship-building skills including assertive communication, feedback, coaching, conflict management, and delegation. The program will focus on:
Communicating with ImpactThis highly interactive program is based on the results of an assessment tool (Success Insights) that is completed prior to the workshop. It addresses topics such as:
Programs for all Levels of ManagementPrograms for both New and Experienced Managers augment your managers' interpersonal skills, behavioural interviewing techniques, motivational strategies, communication, and performance management. All of your managers, regardless of their experience, will benefit from the following courses:
Relationship Building and Interpersonal SkillsSound interpersonal skills, as well as self-insight and awareness, provide the foundation for effective leadership. This highly interactive and experiential workshop explores the psychology of human behaviour in the workplace. Participants are introduced to the concept of different personality styles, including how their own personality style might impact their relationship with others, such as their direct reports and colleagues. They also learn how to use common-sense psychology to solve day-to-day problems on the job. Stress management, negotiation skills, and strategies for managing conflict are also discussed.
Selecting New Employees Using Behavioural InterviewingMany management problems can be avoided if the right person is hired. Through exercises, case studies and role plays that have been designed with the organization's particular values and job profiles in mind, participants will learn how to identify and select the best-qualified candidates. Not only will these individuals be fully capable of doing the job they are hired for; but, through the interview, will simultaneously demonstrate that they are the right "fit" for your organization given its core values and job profiles. Specific topics that will be covered in this workshop include how to:
Motivation and RecognitionThis highly interactive program will teach participants how to achieve greater results from others by creating an environment where people want to, and can, perform at their optimum level. Workshop objectives include:
As part of this program, all participants will complete an individual pre-assessment tool. "The Way"This workshop teaches participants how to implement the process for creating and communicating a consistent vision throughout the organizational culture. Participants will learn how to:
As part of this training program, focus groups and interviews will initially take place. PERFORMANCE MANAGEMENTManaging PerformanceThis highly interactive and practical workshop is geared specifically to managers/supervisors who are responsible for managing the day-to-day activities and performance expectations of their direct reports. The focus of the workshop is on:
*Please note that, if required, prior to offering this workshop, we can assist you with the development or redesign of your organization's Performance and Development Planning form. Dealing with Performance ProblemsThe successful management of people who haven't been getting the job done is often the biggest challenge for leaders. Personal problems, emotional difficulties, and poor attitudes can affect performance. This workshop helps managers to effectively diagnose the cause of a problem and take constructive action. Programs for Non-Supervisory StaffIn order to succeed, your employees need to work with you to manage their performance and fit into the world of work. Programs for non-supervisory staff include: Performance ManagementThrough this highly interactive and practical program, geared specifically to employees, participants will learn:
Human Relations On-the-JobThe objective of this workshop, geared specifically to employees with less than two years working experience, is to help participants adapt to the "working world" and be optimally productive in as short a time as possible. Topics covered in this unique, invaluable, and highly practical workshop include:
Programs for All Staff - Supervisory and Non-SupervisoryPlease note that to help ensure all participants feel they can be as open and honest as possible during the workshop, we recommend that management and their staff attend these workshops separately. All staff need to know how to deal with change, stress, difficult people, and conflict. Building your staff's knowledge of emotional intelligence, customer service, and issues around a cross-cultural environment are vital to their success. The following courses are appropriate for all of your staff, regardless of their positions in your organization:
Dealing with ChangeThis highly interactive workshop specifically addresses change within the particular workplace of the workshop participants. The program focuses on:
Stress in the WorkplacePrior to attending this workshop, participants are provided with a Climate Survey Questionnaire* to complete. The results and information collected through this questionnaire then serves as the basis for the workshop. The focus of this workshop is on the following:
*Please note that, upon request, organizations can be provided with a written and/or verbal summary of the Climate Survey, including the issues identified through the questionnaire as well as related workshop discussions. Emotional IntelligenceTraining topics for this highly interactive and practical workshop include:
As part of this program, all participants will complete an individual pre-assessment tool - Emotional Intelligence Attribute Index. Customer Service SuccessProviding good customer service requires a unique combination of skills. Learn how to develop and maintain excellent client relationships, calm an angry customer, turn an unsatisfied customer into one who buys from you again and again, and do the "little things" that mean so much to your customers. Specific training objectives for this highly interactive program include:
As part of this training program, all participants will complete an individual pre-assessment tool - Customer Service Inventory. Conflict, Negotiation... ResolutionRegardless of the role individuals have within their organization, learning to identify conflict and be a better negotiator is a very valuable tool to have. Topics addressed in this practical and highly interactive workshop include:
Dealing with Difficult PeopleWe have all encountered co-workers, direct reports, and/or managers that we find more challenging to deal with than others; and, truth be told, there are some individuals we work with that we wish we never had to deal with! However, the structure of the workplace is that we must learn to get along and work productively with all, particularly those with whom our job requires that we have regular contact. This invaluable workshop will provide participants with the understanding, knowledge, and skills required to create and maintain working relationships that are free from conflict and highly productive. Specific topics addressed include:
As part of this program, participants complete an individual pre-assessment tool - Communication Style Inventory. Managing ConflictOur training teaches participants how to effectively manage problems as they arise, while respecting the people involved. Participants will learn and understand why conflict occurs, how to respond to conflict positively, how to deal with really difficult people, how to reduce tensions immediately when conflict first arises, and how to create a "win-win" solution to the problem. Learn how to deal with emotions that surface during conflict, identify and distinguish the interests of the parties involved, generate solutions, and measure resolution. Business Networking - Networking for SuccessBusiness Networking is an important skill that can have a huge impact on one's professional and personal success. No matter who you are or what your goals may be, there is always somebody who can help you attain your goals faster and more effectively. In essence, what differentiates a successful business person from an extraordinary business person is their personal network. This highly interactive workshop, which includes a networking assessment tool as well as numerous opportunities to network with the other participants, will help participants better understand how the people we meet today can potentially become our single most important resource for success tomorrow. As a result of attending this workshop, participants will learn:
Specific topics covered in this workshop include:
Team BuildingGlobal Learning offers a variety of team effectiveness workshops. Each team-building program is customized and delivered based on the client's needs, focus, and strategic perspective. At Global Learning, we pride ourselves on offering exceptionally innovative and dynamic teambuilding programs that produce both organizational and individual change. Our programs are all experiential, as research indicates this is the most effective way of learning.
What is experiential learning?Many people think experiential learning must involve intense physical challenges. Actually, the emphasis of experiential training is on problem-solving and interpersonal skills, instead of a physical risk and unsafe activities. The basic philosophy of OET (Outdoor Experiential Training) is best explained by the ancient Chinese proverb: "What I hear, I forget. What I see I remember. What I do, I understand." Experiential training and development programs typically include elements of action, reflection, discussion, transfer, and support. All of our teambuilding programs combine sensory and cognitive learning with practical management theory. This mix serves to create powerful, memorable experiences for the participants. We offer traditional classroom teambuilding programs and "out-of-the-box" alternatives, such as:
Cutting Edge Team DynamicsRight now, almost all work is teamwork - most people understand this. But what does it take to make a team work? Teamwork is the fundamental force that drives business. Cutting Edge Team Dynamics is an interactive workshop that focuses on how to develop high-performance teams. In the session, attendees work on a time-sensitive project that serves as a visual reminder of lessons learned. Participants design, build, and display a very large team art project that can easily serve as the organization's masterpiece. Our instructors, experts in group behaviour and learning, deliver an accelerated learning program to change behaviour in individuals and teams. This unique program will:
Together in Tandem - A Collaborative Team EventThe purpose of this unique and highly effective team event is to:
This workshop consists of putting together a number (to be determined by group size) of children's bikes through an experiential team event. The team experience will then be debriefed through a series of questions to create valuable, direct application to improve work relationships, productivity, and performance and to help participants better understand team dynamics. Prizes may be awarded for various categories, and the bikes are then donated to an established charity. Team Photo Scavenger HuntHere is your chance to really see, taste, and experience any city of your choosing. The group is given a Polaroid® Camera and a city-designed scavenger list. This list contains places, things, and pictures found in your city. Each item on the list has a respective point value. The group is given a three-hour time limit. Some items are worth more than others. The goal is to achieve the point value. Rewards/gifts are presented in accordance with the final team score. Each group needs to navigate their vehicle as they set out to capture themselves on film, using the camera provided. All team members MUST be in the photograph for the points to be awarded. Some of the tough team decisions that need to be made include: Who will take on which roles? Navigator? Photographer? Historian? Will your team choose the low point values (easy-to-find) or the high point values (ones which are more complex or difficult to find)? What will it take for team success? The answers to those questions will surface through the experience! The objectives of the teambuilding exercise are to:
At the end of the adventure, the whole group will come back feeling better about teamwork, teammates, and teambuilding! Participants will also have a lasting memento (the photographs) to serve as a long-term reminder of the Scavenger Hunt's impact. A pre- and post-discussion is added to the hunt to incorporate team challenges, define the corporate application, and identify specific team lessons and behaviours. OET (Outdoor Experiential Training) TeambuildingTeamwork is the fundamental force that drives business. Speed, risk-taking, and delivering according to goals are crucial elements of successful businesses. "A mind that is stretched by a new experience can never go back to its old dimensions." OET is often the catalyst that propels people over barriers - real and imagined - so that they come out the other side stronger, more confident, and with a higher sense of commitment. Teach managers and/or employees within your organization how to take risks and take action by putting them in an action-oriented, problem-solving workshop. Through the OET experience, certified instructors (who are experts in group behaviour) deliver an experiential, accelerated-team development program designed to change behaviour in individuals and teams. OET is an interactive workshop that focuses on how to develop and strengthen individuals and high performance teams. The course is rooted in rigorous management theory, structured experience activities and, unusual for most OET courses, also backed by traditional classroom and adult-learning methods. OET is distinctive due to the skills the participants derive from the de-briefing session. During this program, we will:
Outdoor Experiential Training is an approach to learning used to strengthen and develop relationships, enhance performance, develop leaders, enhance personal effectiveness, and/or impact organization-wide improvements. The OET course is appropriate for individuals from different teams, to launch a new team, or to bring about change in a current team. OET consists of time-tested methods mixed with cutting-edge content that focuses on specific outcomes. Our highly-trained, certified professionals will assist participants to translate the lessons learned in OET into effectively handling future and current organizational challenges. Important credentials of OET:
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Global Learning helps companies attain business results by providing a wide variety of learning and development opportunities. 
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