Global Learning’s seasoned trainers offer excellent, state-of-the-art classroom training programs in an extensive range of subject matter expertise geared to managers and employees at all levels of the organization. These workshop sessions may vary in length and maximum participant number.
Topic Description: Dealing with Difficult People
This one-day workshop will show participants how to get along and work productively with everyone and learn how to demonstrate the necessary qualities that bring results from others. Participants will learn how to recognize behavior styles that cause difficulty and be able to apply learned skills to improve relationships, communications, and performance.
This workshop will be interactive and fun. Participants will understand the change process and how to become proactive, rather than reactive, in change situations.
Understand your own personal behavioral style
Understand what causes people to be difficult
Learn how to work as teams
Develop and action plan for interacting with people
What is your own behavioral style?
Being aware of how your style both works and does not work for you
Learn how your personal behavior style changes under stress
What causes people to be difficult
Finding strategies to cope with people whose styles differ from yours
Putting profiles together and working as teams
Realizing what a power struggle is
Moving from power struggle to partnership
Learn how to develop an action plan for interacting with people whose behavioral styles differ from yours
Coaching throughout the session
Written and verbal evaluation of strengths/areas for improvement