Product Type: High Impact Training Programs

Product Description: 

Global Learning’s seasoned trainers offer excellent, state-of-the-art classroom training programs in an extensive range of subject matter expertise geared to managers and employees at all levels of the organization. These workshop sessions may vary in length and maximum participant number.

Topic Description: Dealing with Difficult People 

Course Objectives:

This one-day workshop will show participants how to get along and work productively with everyone and learn how to demonstrate the necessary qualities that bring results from others. Participants will learn how to recognize behavior styles that cause difficulty and be able to apply learned skills to improve relationships, communications, and performance.

This workshop will be interactive and fun. Participants will understand the change process and how to become proactive, rather than reactive, in change situations.

Participants Will:
  • Understand your own personal behavioral style
  • Understand what causes people to be difficult
  • Learn how to work as teams
  • Develop and action plan for interacting with people
Training Topics:
  • What is your own behavioral style?
  • Being aware of how your style both works and does not work for you
  • Learn how your personal behavior style changes under stress
  • What causes people to be difficult
  • Finding strategies to cope with people whose styles differ from yours
  • Putting profiles together and working as teams
  • Realizing what a power struggle is
  • Moving from power struggle to partnership
  • Learn how to develop an action plan for interacting with people whose behavioral styles differ from yours
Participants Receive:
  • Coaching throughout the session
  • Written and verbal evaluation of strengths/areas for improvement
  • A workbook/reference manual
Class Size:
  • Maximum of 16 people per workshop
Workshop Length:
  • One-Day Workshop

Contact us  today for more information.

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