Global Learning’s seasoned trainers offer excellent, state-of-the-art classroom training programs in an extensive range of subject matter expertise geared to managers and employees at all levels of the organization. These workshop sessions may vary in length and maximum participant number.
Topic Description: Emotional Intelligence in Sales
This one-day workshop enables participants to learn and understand the impact of emotions in the workplace. Participants will develop a greater awareness of emotional reactions and those of their direct reports. Also, participants will learn how to communicate with their direct reports in ways that help them to manage their emotions more effectively.
Given the increased competitive pressures of a global market place and increased demands in customer requirements, sales professionals have found they must sell differently and to different decision makers than they did in the past. These new requirements can result in a wide range of feelings and frustration. This requires learning how to manage tension and increase personal (emotional) comfort in adapting to various challenging situations and challenges.
Each participant will be given Participants will complete an individual pre-assessment Emotional Intelligence Attribute Index.
Understand what emotional intelligence is
Exploring the case for emotional intelligence as it relates better customer and colleague interaction
Developing timely awareness of emotions “in the moment”, especially while working with internal and external customers
Managing emotions and using the “right” emotion to enhance business effectiveness
Applying your emotional intelligence protocol to the appropriate situation so that progress is made and resistance is contained
Increasing perceptual sensitivity to detect and respond to subtle customer signals
Identifying and responding to the critical incidents that trigger unproductive behavior and actions
Create a personal action plan for immediate application