Product Type: High Impact Training Programs

Product Description: 

Global Learning’s seasoned trainers offer excellent, state-of-the-art classroom training programs in an extensive range of subject matter expertise geared to managers and employees at all levels of the organization. These workshop sessions may vary in length and maximum participant number.

Topic Description: Emotional Intelligence in Sales

Course Objectives:

This one-day workshop enables participants to learn and understand the impact of emotions in the workplace. Participants will develop a greater awareness of emotional reactions and those of their direct reports. Also, participants will learn how to communicate with their direct reports in ways that help them to manage their emotions more effectively.

Given the increased competitive pressures of a global market place and increased demands in customer requirements, sales professionals have found they must sell differently and to different decision makers than they did in the past. These new requirements can result in a wide range of feelings and frustration. This requires learning how to manage tension and increase personal (emotional) comfort in adapting to various challenging situations and challenges.

Pre-assignment:

Each participant will be given Participants will complete an individual pre-assessment Emotional Intelligence Attribute Index.

Participants Will:
  • Understand what emotional intelligence is
  • Exploring the case for emotional intelligence as it relates better customer and colleague interaction
  • Developing timely awareness of emotions “in the moment”, especially while working with internal and external customers
  • Managing emotions and using the “right” emotion to enhance business effectiveness
  • Applying your emotional intelligence protocol to the appropriate situation so that progress is made and resistance is contained
  • Increasing perceptual sensitivity to detect and respond to subtle customer signals
  • Identifying and responding to the critical incidents that trigger unproductive behavior and actions
  • Create a personal action plan for immediate application
Participants Receive:
  • Coaching throughout the session
  • Evaluation of strengths/areas for improvement
  • A workbook/reference manual
Class Size:
  • Maximum of 16 people per workshop.
Workshop Length:
  • One Day Workshop

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