Global Learning’s seasoned trainers offer excellent, state-of-the-art classroom training programs in an extensive range of subject matter expertise geared to managers and employees at all levels of the organization. These workshop sessions may vary in length and maximum participant number.
Topic Description: Generous Listening
Being an effective communicator takes real skill. Communication skills have to be developed, practiced and improved on an on-going basis; they are the heart of interpersonal skills. As important as it is to speak, it is often more important to listen. FACT! There is very little listening in our society. What listening has become is (most of the time) waiting for YOUR turn to speak – instead of truly giving the gift of generous listening. This course will teach you the amazing technique of how to use generous and empathetic listening to understand what it really being said and what it is like to understand the other person’s point of view.
In this two-hour program, we look at the dynamics and mechanics of effective listening in the workplace, with the intent to provide the essential listening skills individuals need to build relationships and create positive results.
Participants in this workshop will learn the essentials of effective listening. Specifically, the participants will explore best practices for:
Determine the impact of effective listening skills
Identify bad listening habits
Improve and understand the use of nonverbal communication
Learn the factors which enhance or detract from listening
Focus skills for effective listening
Responding Skills: – Summarizing and paraphrasing as a listening skill – Use of Active Listening Technique – Empathetic Listening Selective Listening
Build rapport and promote easy listening through empathy skills
Learn to overcome emotions, judgments, and knee-jerk reactions
Devise action plan for improving and implementing individual listening skills
Coaching throughout the session
Written and verbal evaluation of strengths/areas for improvement
A workbook/reference manual Coaching throughout the session